Brand Quality & Mystery Audits

CONTACT

+919739243344

  • Brand Quality Audits / Review of Brand Standards with special attention to details and assessment.
  • Assist the Hotel / Resort / Restaurant’s adherence to Brand Standards. Ensure that they are observed and enforced.
  • The focus is to position the business within desired parameters. Problematic areas are identified & highlighted, on an assessment chart.
  • Areas where attention / improvements required are identified and an action plan is put in place as per the audit reports.
  • Periodic pre and post Audits, to determine the compliance to the Brand standards.
  • It acts as a great training and motivational tool for the organization.

Operational Process Review in the following-

  1. Front Office / Food and Beverage Service
  2. Food Production / Housekeeping
  3. Sales and Marketing / Human Resources
  4. Finance / Purchase and Materials
  5. Engineering and Maintenance / Information Systems Etc.